Return Policy
Last updated:
Service-Based Policy
As Artisticlovegift provides event decoration and photo booth backdrop services rather than physical products for sale, our return policy primarily addresses service cancellations, modifications, and refund procedures.
Cancellation Refunds
If you need to cancel your event decoration booking, refunds are processed as follows:
- 14+ days before event: Full deposit refund minus a $25 processing fee
- 7-13 days before event: 50% deposit refund
- Less than 7 days: No refund available due to preparation costs
Rescheduling
We understand that plans change. Rescheduling your event is possible under these conditions:
- New date must be within 6 months of original date
- Subject to availability
- One free reschedule if requested 14+ days in advance
- Additional reschedules may incur a $50 administrative fee
Service Satisfaction
Your satisfaction is important to us. If you are not satisfied with our decoration services, please contact us within 48 hours of your event. We will work with you to address any concerns and may offer:
- Partial service credit for future bookings
- Proportional refund for specific issues
- Complimentary add-ons for future events
Rental Items
For rental items included in our decoration packages (props, backdrops, signage):
- Items must be returned in their original condition
- Damage beyond normal wear will be assessed
- Replacement costs may be charged for lost or severely damaged items
- Security deposits, if applicable, will be refunded within 7 business days
Force Majeure
In cases of events beyond our control (severe weather, natural disasters, government restrictions), we will work with you to reschedule at no additional cost or provide a full refund if rescheduling is not possible.
How to Request a Refund
To request a refund or discuss your options, please contact us:
Email: relations@artisticlovegift.cv
Phone: +1 540 575 1557
Include your booking reference number and the reason for your request. We will respond within 2 business days.